How to contact SARS during the lockdown period

How to contact SARS during the lockdown period

• 25 March 2020
• Tax Administration
• SARS

• Enquiry about debt outstanding and make a payment
• Enquiry about returns outstanding
• Tax Compliance Status (Application for TCS)
• Notice of Registration (IT150)
• Filing your Tax Returns
• Update personal details (including Bank Details)
• Request Statement of Account
• Register for Income Tax
• Submission of Supporting Documents for an audit case
• Lodge a Dispute
• Tax Product Registration
• Tax Directive Management
• Lodge a complaint
• Username Retrieval and Password Reset

2. SARS Contact Centre

SARS will have staff available at the SARS Contact Centre and you can engage with them on 0800 00 7277. The following services are available at the SARS Contact Centre:

• Enquiry about on debt outstanding
• Enquiry about on returns outstanding
• Tax Compliance Status
• Filing your Tax Returns
• Request Statement of Account
• How to Submit supporting documents for an audit case
• Lodge a complaint
• Username Retrieval and Password Reset
• Request for advice

3. Email facilities

We recognise that not all services are available through the online channels and via the SARS Contact Centre and we have therefore provided the following dedicated e-mail channels for you to engage with SARS:

General Mail:

• Contact.north@sars.gov.za (North regions, including Pretoria, North West, Limpopo, Mpumalanga & West Rand)
• Contact.central@sars.gov.za (Central regions including East Rand, Soweto, Alberton & Vereeniging)
• Contact.east@sars.gov.za (Kwa-Zulu Natal)
• Contact.south@sars.gov.za (Western Cape)

Any outstanding debt queries and deferred arrangements requests may be sent to the following email addresses during lockdown:

• Debt1@sars.gov.za for Alberton branch (including Nigel, Germiston, Brakpan, Boksburg, Benoni, Vereeniging and Springs) and Mpumalanga Province
• Debt2@sars.gov.za for Pretoria, Limpopo and North West Provinces
• Debt3@sars.gov.za for KwaZulu Natal and Eastern Cape Provinces
• Debt4@sars.gov.za for Western Cape, Northern Cape and Free-State Provinces
• Debt5@sars.gov.za for Large Business Centre, Gauteng Central (Including Johannesburg, Roodepoort, Randfontein and Krugersdorp)

Specific Topics

• Where you have account related queries: Accounts@sars.gov.za
• Where you have queries regarding third party appointments: TPA@sars.gov.za
• Where you require account journals to be done: journals@sars.gov.za
• Where  a Statement of Account is required: SOA@sars.gov.za
• Where you have queries related to AA88 appointments: AA88@sars.gov.za
• Where you want to file a dispute regarding a Trust: Trustdispute@sars.gov.za
• Where you are required to file a Donations Tax form IT144: DonationsTax@sars.gov.za

4. Appointments

Should any of these channels not be able to deal with your specific issue and if you still want to consult a SARS agent, you can, in exceptional circumstances, book an appointment at a SARS branch. Go to the SARS website to make the appointment.  You are reminded of the lockdown restrictions that are in place when you are travelling to a SARS branch.

5. Escalations

Where all processes have failed in resolving your specific tax matter, the following escalation steps are in place:

• The Complaints process available to eFilers and at the SARS Contact Centre.
• The Office of the Commissioner on OOC@sars.gov.za. Please ensure you have utilized all other channels before engaging with the Office of the Commissioner.
• The Tax Ombud is available on www.taxombud.gov.za
• Tax Practitioners are urged to engage through their Recognised Controlling Bodies on systemic escalations. A separate communication is being addressed to the RCBs

This article first appeared on sars.gov.za

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