• Instagram
  • linkedIn
  • facebook
  • youtube

Frequently asked questions (FAQ)

      1. Home
      2. About
      3. Frequently asked questions

ONLINE, ANYWHERE, ANYTIME

Where can I find more information on the certificate courses
Can a certificate course be paid off in instalments?
Where do I find my modules for the certificate course
Where do I find my CPD certificate?
Do I have to log my CPD hours on my profile or the professional body I am with?
When do I need to register for an event?
I have duplicated my CPD hours, how do I remove the one?
Where do I get the notes for a webinar I booked for?
Where do I find the link to join the webinar – will I receive a reminder and instructions?
I received the invitation email to a webinar but the event and notes are not in my profile?
Where do I find the recording of the webinar?
What happens if I can’t attend a webinar?
How long does it take for the recording to be loaded on my profile?
How long will the recording stay in my profile?
Where do I find my certificate for the webinar?
How do I save the recording on an external device?
I missed the webinar, will I get the recording?
How do I register for a seminar/workshop?
How do I know if an event is included in my CPD subscription?
How do I change the venue booked?
How do I order a DVD recording of a seminar/webinar?
What happens if I have registered for a seminar and could not attend?
How do I log my CPD hours?
Where do I find my Invoice?
How do I get my company name and address on my Invoice
What is The Tax Faculty banking details?
How to add credit card details
How to add Debit Order details
Storing your credit card details
How to verify the banking details of the Tax Faculty
What to do when SARS delay payments on Individuals refunds over the 21 working days from date of Notice of verification of Income ?
How do I change my subscription plan
How do I get my monthly invoice for the CPD subscription?
How do I book for a webinar?
I forgot to register for a webinar – what now?
How do I access the webinar that I booked or a webinar that I missed?
How do I complete my assessment/questionnaire and access my CPD certificate?
Can I cancel my CPD subscription?
If I am a CPD subscriber, do I need to register for webinars?
Must I register for a seminar/workshop if I am a CPD subscriber?
What happens when I join the CPD subscription now?
What is included in the CPD subscription plan?

Explore Smarty