A Conversation with the Office of the Tax Ombud
Presenters : Talitha Muade , Theo Burrows
Overview
The conversation focuses on the role of the Office of the Tax Ombud (OTO) in ensuring fair taxation and resolving tax-related issues through the complaints process. The OTO celebrates its 10th anniversary, and delving into the procedural aspects of lodging complaints with the OTO will contribute to fewer complaints having to be rejected by the OTO.
Talitha Muade Senior Manager of Operations, addresses procedural failures by tax practitioners, including issues related to auto assessments, illogical decisions, document certification, and the deregistration of tax types. She touches on concerns about SARS officials making arbitrary rules during phone engagements and the importance of SARS issuing explanatory letters for certain actions. The role of the SARS Complaints Management Office (CMO) is discussed, as well as common procedural mistakes made by tax practitioners when submitting complaints.
Video Content
- Complaints procedures
- Procedural failures by tax practitioners
- Specific examples of complaints received by the OTO
- SARS' arbitrary rules
- Common reasons for the OTO rejecting complaints.
Competencies developed in this video
- Know what the internal SARS complaint procedure is.
- Understand the OTO complaint procedure.
- Be aware of procedural failures with complaints.
- Have insight into specific examples of complaints received by the OTO
- Understand common reasons for the OTO rejecting complaints.
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