Tax Administration
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Taxpayers’ Rights Matter: Understanding the Dispute Resolution Process with the OTO - March 2022

CPD Hours: 2

Price: R0.00


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Taxpayers’ Rights Matter: Understanding the Dispute Resolution Process with the OTO - March 2022

Presenters : Talitha Muade


Join Talitha Muade, Office of the Tax Ombud’s Senior Manager: Operations, in this webinar as she unpacks the dispute resolution process and your right as taxpayer. She covered complaints relating to dispute resolutions, debt management and verifications.


Webinar content

This webinar covers the following:

  • The right to object and appeal and finalisation within reasonable timeframes.
  • How and when does a tax dispute arise?
  • When may a taxpayer lodge a complaint about a dispute at the SARS Complaint Management Office or with the Office of the Tax Ombud (OTO)?
  • The process of objecting to an assessment.
  • What is an alternative dispute resolution (ADR), who initiates it and how does it work?
  • What are the monetary thresholds for ADR’s and the rights and obligations of parties during an ADR process?
  • How are systemic issues treated by the OTO as opposed to normal day-to-day complaints?
  • What are the possible systemic issues that may be brought to the attention of the OTO by tax practitioners?
  • What are the current systemic issues on the register of the OTO?
  • How to submit possible systemic issues for investigation by the OTO.
  • Important lessons learnt from the past OTO Systemic Investigation Reports.

Competencies developed in this CPD

After attending this webinar, you will be:

  • Informed about available resources to resolve taxpayer issues.
  • Competent to lodge a complaint or dispute.
  • Able to advise clients about the ADR process.

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