Tax Administration

Taxpayers’ Rights Matter: Review of Systemic Issues by the OTO

CPD Hours: 2

Price: R0.00

Title / Topic

Taxpayers’ Rights Matter: Review of Systemic Issues by the OTO

Presenters : Gert van Heerden


The mandate of the Office of the Tax Ombud (OTO) is to review and address any complaint by a taxpayer regarding a service, procedural or administrative matter arising from the application of the provisions of a tax act. In addition, the OTO is mandated to review, at the request of the Minister or at the initiative of the Tax Ombud with the Minister’s approval, any systemic and emerging issues relating to service matters or the application of the Tax Administration Act or procedural/administrative provisions of a tax act.

Join Gert van Heerden, OTO Senior Manager: Legal Services and Systemic Investigations, in this webinar as he discusses various elements of systemic issues with tax practitioners.

Webinar content

This webinar covers the following:

  • What are systemic issues, and what do they entail?
  • How are systemic issues treated by the OTO as opposed to normal day-to-day complaints?
  • What are the possible systemic issues that may be brought to the attention of the OTO by tax practitioners?
  • What are the current systemic issues on the register of the OTO?
  • How to submit possible systemic issues for investigation by the OTO.
  • Important lessons learnt from the past OTO Systemic Investigation Reports.

Who should attend

Tax practitioners.

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