Established in October 2013, the Office of the Tax Ombud (OTO) provides an avenue for taxpayers to address complaints regarding SARS' application of tax laws and processes. The office strives to assist with fair and transparent tax administration within the legal framework outlined by the Constitution and the Tax Administration Act.
When addressing a taxpayers' complaints, the OTO engages with SARS officials, utilising access to SARS’ systems and taxpayer information, which facilitates the resolution of lodged complaints.
During this complimentary video, Theo Burrows and Gert van Heerden will talk about taxpayers' rights, entitlements, and obligations, emphasising the importance of quality and timely service from tax authorities. They will also unpack an interesting VAT case study where SARS failed to finalise verifications within the prescribed turn-around time.