eFiling Clinic: How to Work Around System Issues


Date: Feb 18, 2026

CPD hours: 1 Hour

Time: 15:00 - 16:00

Event Type: Webinar

Presenter: Ayanda Takela

Stay up to date with the latest 2026 eFiling changes and learn practical workarounds for common system issues. This clinic-style session guides practitioners through new features, frequent pitfalls, and real-time troubleshooting to improve accuracy, efficiency, and client service.

Overview

SARS eFiling remained a critical platform for running a professional and efficient tax practice in 2026. With continuous enhancements, phased modernisation, and new digital compliance requirements, practitioners often faced system changes that disrupted existing workflows.

This practical, bi-monthly eFiling Clinic focused on the latest 2026 updates, enhancements, and common system-related challenges. The session provided real-time, practice-driven solutions to navigating eFiling’s evolving environment. It also created a forum where participant feedback, questions, and pain points were actively integrated into the discussion.

Current eFiling issues experienced by practitioners were unpacked, and step-by-step workarounds were provided to improve accuracy, efficiency, and client service.


Webinar Content

What participants gained:

  • Confident navigation of updated eFiling functions: Learned how to use new or enhanced features within the My Profile, User, Organisation, and Returns sections following 2026 system changes.
  • Streamlined handling of complex tasks: Gained clarity on updated 2026 workflows for Customs, Duties & Levies, Services, and Tax Status functions to improve turnaround times.
  • Practical solutions to system problems: Received guidance on identifying and resolving current eFiling technical issues, including login errors, profile mismatches, document upload failures, and return-submission glitches.
  • Interactive troubleshooting: The session ended with a focused Q&A, addressing practitioner-specific scenarios and offering expert advice.

Competencies Developed

After attending the 2026 eFiling Clinic, participants were:

  • Up to date with the latest 2026 enhancements and system changes.
  • Equipped to avoid recurring pitfalls, delays, and errors on eFiling.
  • Confident in applying workarounds for current system issues.
  • Able to train staff on new eFiling processes and updates.
  • Prepared to guide clients on the latest eFiling features, requirements, and troubleshooting steps.

Presenter

Ayanda Takela SARS

Ayanda Takela is the National Consultant Manager at Interfront, a SARS subsidiary, with over a decade of experience in SARS eFiling and e@syFile support. Starting her career at SARS in 2007, Ayanda has developed deep expertise through her work with SAIPA and SAICA, helping practitioners and taxpayers stay compliant. Passionate about education, technology, and service, she now leads a national support team, hosts webinars, and collaborates with SARS to enhance user experience.


CPD

Attending this webinar and the successful completion of the online assessment will secure a certificate of completion for 1 hours of Tax CPD.


Event Investment

Complimentary access.

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Venues & Dates

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