Overview

This 90-minute interactive CPD webinar develops the personal capabilities and team practices needed for sustained performance in complex, fast-changing work environments. Designed for professionals, supervisors and team leaders, it introduces practical tools for self-management, communication, collaboration, trust and accountability.

Capacity building in this context is a deliberate process of strengthening the knowledge, behaviours, systems and relationships that enable individuals and teams to perform consistently. At a personal level, it focuses on self-awareness, emotional intelligence, resilience, purposeful prioritisation and ownership of results; at a team level, it develops clear roles, shared goals, trusted communication, inclusive collaboration and disciplined ways of working. By addressing both dimensions together, organisations can reduce dependency on individual effort, improve adaptability and create sustainable capability that supports stronger decisions, better service delivery and continuous improvement.

Delivered through concise expert input, live polls, chat-based reflection, a short scenario exercise and a personal action-planning activity, the webinar connects core concepts to workplace application. Participants leave with practical actions to strengthen their own effectiveness and improve how their teams communicate, make decisions and deliver results.

Webinar Content

• Welcome and orientation: facilitator introduction, webinar objectives, participation guidelines and opening pulse poll
• Why effectiveness matters: the link between personal habits, team practices and organisational performance
• Personal effectiveness: self-awareness, values, strengths, priorities, time and energy management, resilience and professional impact
• Individual reflection: chat prompt and self-assessment on one behaviour that enables or limits effectiveness
• Team effectiveness: roles, norms, interdependence, trust, psychological safety, inclusion and shared accountability
• Applied scenario: participants analyse a team challenge involving communication, conflict, decision-making and ownership
• Practical tools: active listening, constructive feedback, coaching questions, conflict resolution and evidence-informed problem-solving
• Workplace action plan: each participant identifies one personal commitment and one team practice to apply
• Close: final knowledge check, key takeaways, questions and evaluation

Competencies Developed

• Self-awareness and reflective practice — assesses personal strengths, habits and development priorities
• Self-management and resilience — manages priorities, energy, change and pressure constructively
• Emotional intelligence — recognises emotional cues, regulates responses and demonstrates empathy
• Communication and influence — listens actively, communicates clearly and adapts messages to the audience
• Collaboration and inclusion — draws on diverse perspectives and builds shared ownership
• Team effectiveness — clarifies roles, working norms, expectations and collective goals
• Trust and psychological safety — supports respectful contribution, learning and appropriate challenge
• Feedback and coaching — gives, receives and applies constructive feedback
• Conflict resolution — addresses disagreement objectively and works towards practical outcomes
• Problem-solving and decision-making — frames issues, evaluates options and makes evidence-informed choices
• Accountability and results orientation — takes ownership, follows through and monitors agreed actions
• Continuous professional development — translates webinar learning into a focused workplace action plan

Presenter

Dumisani Ntombela

[Organisation Development, Change Management, Strategic Human Resources Management, Strategic Management, Organisation Culture, Coaching and Mentoring, Labour Relations Management, Knowledge Management, Leadership Development, Community Development, Corporate Governance and Diversity Management] 

Dumisani Ntombela is an Independent Organisation and Leadership Development Consultant and Sessional Lecturer at Wits School of Governance and Wits Business School. With over 30 years of experience, his expertise spans organisational development, change management, strategic HR, leadership development, organisational culture and corporate governance. He has held senior academic and leadership positions across government, academia and various organisations, and remains actively involved in professional development within the field.

CPD

Attending this webinar and the successful completion of the online assessment will secure a certificate of completion for 2 hours of Tax CPD.

Event Investment

Free for Tax Practitioner, Tax Accountant CPD subscribers and Practice Packages. Not a CPD subscriber yet? Click here to register now.

• Regular price:  R460.00
• Group booking discounts available when you register for a group.

Payments & Cancellations

• All payments must be made by EFT or by credit card, at least 3 working days before commencement of an event.
• Kindly note that should payment not be received 2 days after the event, legal action will be taken
• Proof of payment will be requested at registration, if payment does not reflect on Tax Faculty's bank account.
• Cancellations:
  • Only written notice of cancellation will be recognized.
  • If the cancellation occurs more than 4 working days prior to the event no cancellation fee will be charged.
  • If the cancellation occurs less than 4 working days prior to the event a 100% cancellation fee will apply.
• Delegates who book and fail to attend will be liable for the full event fee.
• Tax Faculty`s liability in the case of an event being cancelled will be limited to a refund or credit of the event fee.
• Please click here for the full terms and conditions.