Trusted business advisors
Presenters : Vanessa Fox
The pinnacle of ‘’client relationships’’ within a Professional Service Firm such as an Accounting & Tax Practice, Audit & Advisory or Law Firm, is to become a Trusted Advisor. You are a Trusted Advisor when your clients seek out your advice on a multiple issues related to your service. After studying this unit you should be able to:
-
Increase client satisfaction by building strong relationships with them
-
Increase client satisfaction by delivering with excellence
-
Progress from a compliance service based relationship to a Trusted Advisor
-
Identify real opportunities at the clients based on your understanding of the clients business and the industry.