Tax Administration
The Office of the Tax Ombud: Improving the Tax System via Systemic Investigations
Duration: 1 hour
Price: R0.00
Title / Topic
The Office of the Tax Ombud: Improving the Tax System via Systemic Investigations
Presenters : Carmen Westermeyer , Gert van Heerden
Overview
The following questions will be unpacked:
- Is it possible for the OTO to improve the services provided to taxpayers by SARS?
- What exactly is a systemic issue for the OTO’s purposes?
- In what different ways can the OTO identify systemic issues?
- What happens after a systemic issue is identified?
- How does the OTO treat complaints that relate to systemic issues?
- What kind of systemic issues have the OTO identified in the past and how did their resolution improve the tax system?
- How can taxpayers inform the OTO if they believe there is a systemic issue which they would like the OTO to investigate?
Competencies developed in this recording
After attending this recording, you will be able to:
- Understand the impact of systemic issues on your client’s tax affairs.
- Advise clients on which issues can be escalated to the OTO as systemic.
- Secure access to information in a fair and unbiased manner.
- Ensure your clients get quality and timely service from SARS.
- Assist clients to access the services of the OTO.
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