Important:
This answer is based on tax law for the tax year ending 28 February 2016.
Answer:
We accept that the problem is that SARS won't provide the taxpayer with a populated return for 2010 and 2011. SARS may well have the employer return for the specific years, but we are not sure if they will be able to provide the information to the taxpayer.
The taxpayer is ultimately responsible to have kept the information – see section 29(3) of the Tax Administration Act – for “a period of five years from the date of the submission of the return”.
The alternative is for her to obtain duplicates thereof from the employer.