A taxpayer submitted an application for an import license on 1 December 2020. The taxpayer then asked a tax practitioner to follow up on the application. When the tax practitioner phoned SARS, they were informed that they do not assist tax practitioners.
Important:
This answer is based on tax law year ending 28 February 2021.
Answer:
This issue is on the agenda at SARS stakeholder forum meeting. The only presently available remedies per the letter sent out by SARS to external stakeholders on 6 September 2020, are in respect of the escalation procedures re Customs Registrations, as follows: If you have any queries about the Customs registration system, Registration Licensing and Accreditation (RLA), please call the SARS Contact Centre on 0800 00 7277. If your query has not been resolved after 24 hours, you can mail the following mailboxes: · Alberton Customs: AlbertonBranch@sars.gov.za, if you do not get feedback you can email bgroenewald@sars.gov.za www.sars.gov.za · For O R Tambo International Airport Customs - Licencing@sars.gov.za, If you do not get feedback you can email dcele@sars.gov.za · For Pretoria Customs you can email - PTABookings@sars.gov.za If you do not get feedback you can email bmthombeni@sars.gov.za · On registrations applications where a case number has been received and no feedback you can email - Nationalregistrationqueries@sars.gov.za – If you do not get feedback you can email BMvubu@sars.gov.za · Your email subject must include your case number and Contact Centre reference no. In the absence of these numbers, your query may be delayed.