The Role of the Office of the Tax Ombud in the Context of Tax Dispute Resolution

Date: Sep 13, 2022 - Sep 13, 2022

CPD hours: 1 Hours

Time: 13:00 - 14:00

Event Type: Webinar

Presenter: Nico Theron
CTA (SA) (BCom Law (cum laude); BCom Honours Taxation; MCom Taxation (SA and International Tax)
Presenter: Talitha Muade

In this panel discussion, Nico Theron CTA (SA), founder of Unicus Tax Specialists SA and tax dispute resolution expert will unpack pressing issues with Talitha Muade, Senior Manager: Operations from the Office of the Tax Ombud (OTO).

#WATCH I Join the conversation between Nico Theron and Talitha Muade as they unpack the role of the Office of the Tax Ombud (OTO) in the context of tax dispute resolution. They will look at the type of issues that arise such as tax disputes, objections/appeals, suspension of payment and where exactly the OTO fits in the process.


In this panel discussion, Nico Theron CTA (SA), founder of Unicus Tax Specialists SA and tax dispute resolution expert will unpack the following questions with Talitha Muade, Senior Manager: Operations from the Office of the Tax Ombud (OTO):

  • Can the OTO overturn SARS’ decision on an objection/appeal?
  • Does it fall in the OTO’s mandate to hold SARS to prescribed tax dispute time periods?
  • Can the OTO override SARS’ decision not to grant suspension of payment?
  • Does the OTO have the influence to override prescription periods?
  • Can the OTO influence SARS’ decision in respect of reduced assessment requests?
  • How, if at all, can the OTO influence decisions made by SARS in terms of a statutory discretion awarded to SARS?

Competencies developed in this CPD

After attending this webinar, you will be able to:

  • Advise clients about taxpayers’ right and entitlements.
  • Understand importance of fiscal citizenship in an open and democratic society.
  • Secure access to information in a fair and unbiased manner.
  • Ensure your clients get quality and timely service from SARS.
  • Assist clients to access the services of the Office of the Tax Ombud.
  • Submit requests, proposals and/or applications to SARS to uphold taxpayer rights.


Nico Theron

MTP(SA), BCom Law (cum laude), BCom Honours Taxation, MCom Taxation (SA and International Tax)

Nico is the founder of Unicus Tax Specialists SA, a niche tax advisory services firm that specialises in corporate tax and VAT, more specifically in the context of advance tax rulings, tax dispute resolution and voluntary disclosure program applications.

Talitha Muade

OTO Senior Manager: Operations

Talitha Muade has been appointed as Senior Manager Operations at the OTO since October 2014. Talitha has more than 12 years’ experience in management and over seven years in senior management at the OTO. She has extensive experience working for government departments and Chapter 9 institutions as well as experience in the private sector. Her passion lies in operations strategy, customer service strategy and staff empowerment.

She has held many and varied roles in sectors such as finance (ABSA), the petroleum industry (BP SA), and has held the positions of Deputy Manager: Finance and Administration at the Independent Electoral Commission (IEC), North-West. She was also Head of the Local Office at the South African Social Security Agency (SASSA) Madibeng, as well as that of branch manager at the Doringkloof and Pretoria North branches of SARS.

Her academic background includes a BCom in Business Management and Industrial Psychology (North-West University), Management Development Programme (University of Pretoria), MBA: Operations and Decision Management (North-West University). She is currently busy with her LLB.


This event and successful completion of the online assessment will secure 1 hours verifiable output Tax CPD points.

Event Investment

Complimentary access.

Payments and cancellations

  • All payments must be made by EFT or by credit card, at least 3 working days before commencement of an event.
  • Kindly note that should payment not be received 2 days after the event, legal action will be taken
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  • Only written notice of cancellation will be recognized.
  • Conditions:
    • If the cancellation occurs more than 4 working days prior to the event no cancellation fee will be charged.
    • If the cancellation occurs less than 4 working days prior to the event a 100% cancellation fee will apply.
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  • Taxfaculty`s liability in the case of an event being cancelled will be limited to a refund or credit of the event fee.
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