In this video, Theo Burrows and Gert van Heerden focused on taxpayers' rights, entitlements, and obligations, emphasizing the importance of quality and timely service from SARS. The presenters stressed that tax professionals needed a full comprehension of the correct procedures to follow when lodging complaints with the Office of the Tax Ombud for processes to run smoothly. These procedures were discussed, and through a VAT case study, Theo and Gert illustrated the impact of delays from SARS on businesses.
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