Overview

This webinar addresses a range of recurring operational and technical challenges experienced by practitioners when engaging with SARS systems and processes. It highlights systemic issues across eFiling, e@syFile, VAT, PAYE, and dispute resolution, with a focus on practical implications for compliance, risk management, and client service.

Webinar Content

• Dormant company returns and “classes of shares” validation blocks
• Blank or greyed-out IRP5 information pre-loaded on returns
• e@syFile backup timeouts and system performance issues
• VAT registrations disappearing from client profiles
• Objections (NOO/RFR) rejected without valid or clear reasons
• Incorrect SARS classification of taxpayers as non-provisional
• Deceased estate tax administration challenges and repetitive documentation requirements
• PAYE registration functionality no longer available on eFiling
• Automatic VAT registrations by SARS and related implications
• Backdated SARS correspondence and assessments issued without notification

Competencies Developed

• Ability to identify and troubleshoot common SARS system and submission errors
• Improved understanding of administrative and technical risks in tax compliance processes
• Enhanced capability to manage disputes and respond to objection outcomes effectively
• Practical skills in navigating SARS systems (eFiling and e@syFile) under constrained or faulty conditions
• Strengthened judgement in addressing taxpayer classification and registration issues
• Improved ability to manage complex cases such as deceased estates
• Development of escalation strategies and client communication in response to SARS-related challenges

Presenter

Carmen Westermeyer

Com(Honours Accounting) [UND] CA(SA)

Carmen Westermeyer graduated in 2001 from the University of Natal, Durban (now UKZN), with a BCom Honours degree in Accounting and completed her articles with PwC, where she remained until 2006. She has been a member of SAICA since then.

In 2008, she started her academic career at UKZN, where she performed a number of functions, taking on the role of Academic Leader for Taxation. On leaving academia in 2013, Carmen has been providing training and consulting services to the profession. She has presented on behalf of various professional bodies, such as SAICA, FASSET, CSSA as well as providing in-house training to numerous accounting firms. The topics covered include all aspects of income tax, VAT, estate duty as well as the health levy (sugar tax). In addition, she regularly consults on tax matters as well as assisting with SARS disputes.

She is also the Chair of the SAICA Eastern Region Tax Committee, a member of the SAICA National Tax Operations Committee and is an Accounting Member of the Tax Court.

CPD

Attending this webinar and the successful completion of the online assessment will secure a certificate of completion for 2 hours of Tax CPD.

Event Investment

Free for Tax Technician, Tax Practitioner, Tax Accountant CPD subscribers and Practice Packages. Not a CPD subscriber yet? Click here to register now.

• Regular price:  R460.00
• Group booking discounts available when you register for a group.

Payments & Cancellations

• All payments must be made by EFT or by credit card, at least 3 working days before commencement of an event.
• Kindly note that should payment not be received 2 days after the event, legal action will be taken
• Proof of payment will be requested at registration, if payment does not reflect on Tax Faculty's bank account.
• Cancellations:
  • Only written notice of cancellation will be recognized.
  • If the cancellation occurs more than 4 working days prior to the event no cancellation fee will be charged.
  • If the cancellation occurs less than 4 working days prior to the event a 100% cancellation fee will apply.
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• Tax Faculty`s liability in the case of an event being cancelled will be limited to a refund or credit of the event fee.
• Please click here for the full terms and conditions.