Overview
Practices with staff are carrying more work through the same people. Capacity and workload, the hours absorbed by SARS correspondence and queries, and the training and retention of competent staff are common concerns in professional practices. Each bears directly on how a practice organises, develops and holds its people to account.
This 90-minute interactive webinar translates those pressures into practical tools. Practice principals, managers and seniors examine how to protect productive time under deadline pressure, allocate work with clear ownership, develop junior staff through feedback and coaching, and resolve the friction that slows a team down. Delegates work through a practice-based scenario and leave with one personal commitment and one team practice to apply immediately.
The session is presented by Dumisani Ntombela, an independent organisation and leadership development consultant and visiting lecturer at the Wits School of Governance and Wits Business School, with more than 30 years of experience in organisational development.
Who Should Attend
- Owners, directors and partners of tax, financial services, and accounting practices with staff
- Practice managers, supervisors and senior staff who allocate and review work
- Leaders of in-house tax and finance teams
- Sole practitioners seeking firmer control of priorities and workload
Webinar Content
- Personal effectiveness under pressure: priorities, time and energy management, and resilience during peak compliance periods
- Roles and ownership: who does what, by when and to what standard
- Developing staff: constructive feedback and coaching questions that build the capability of junior team members
- Trust and accountability: a team that raises problems early and follows through on agreed actions
- Conflict and decision-making: resolving disagreement objectively and reaching practical outcomes
- Applied scenario: a practice team under deadline pressure
- Workplace action plan: one personal commitment and one team practice to implement
Competencies Developed
- Self-awareness and reflective practice — assesses personal strengths, habits and development priorities
- Self-management and resilience — manages priorities, energy, change and pressure constructively
- Emotional intelligence — recognises emotional cues, regulates responses and demonstrates empathy
- Communication and influence — listens actively, communicates clearly and adapts messages to the audience
- Collaboration and inclusion — draws on diverse perspectives and builds shared ownership
- Team effectiveness — clarifies roles, working norms, expectations and collective goals
- Trust and psychological safety — supports respectful contribution, learning and appropriate challenge
- Feedback and coaching — gives, receives and applies constructive feedback
- Conflict resolution — addresses disagreement objectively and works towards practical outcomes
- Problem-solving and decision-making — frames issues, evaluates options and makes evidence-informed choices
- Accountability and results orientation — takes ownership, follows through and monitors agreed actions
- Continuous professional development — translates webinar learning into a focused workplace action plan
Presenter
Dumisani Ntombela
[Organisation Development, Change Management, Strategic Human Resources Management, Strategic Management, Organisation Culture, Coaching and Mentoring, Labour Relations Management, Knowledge Management, Leadership Development, Community Development, Corporate Governance and Diversity Management]
Dumisani Ntombela is an Independent Organisation and Leadership Development Consultant and Sessional Lecturer at Wits School of Governance and Wits Business School. With over 30 years of experience, his expertise spans organisational development, change management, strategic HR, leadership development, organisational culture and corporate governance. He has held senior academic and leadership positions across government, academia and various organisations, and remains actively involved in professional development within the field.
CPD
Attending this webinar and the successful completion of the online assessment will secure a certificate of completion for the CPD is 1.5 hours.
Event Investment
Free for Tax Practitioner, Tax Accountant CPD subscribers and Practice Packages. Not a CPD subscriber yet? Click here to register now.
- Regular price: R345.00
- Group booking discounts available when you register for a group.
Payments & Cancellations
- All payments must be made by EFT or by credit card, at least 3 working days before commencement of an event.
- Kindly note that should payment not be received 2 days after the event, legal action will be taken
- Proof of payment will be requested at registration, if payment does not reflect on Tax Faculty's bank account.
- Cancellations:
- Only written notice of cancellation will be recognized.
- If the cancellation occurs more than 4 working days prior to the event no cancellation fee will be charged.
- If the cancellation occurs less than 4 working days prior to the event a 100% cancellation fee will apply.
- Delegates who book and fail to attend will be liable for the full event fee.
- Tax Faculty`s liability in the case of an event being cancelled will be limited to a refund or credit of the event fee.
- Please click here for the full terms and conditions.